Key Words
windows wayne state university lab support c&it computer certified served student duties mac microsoft os experience applications
 
Alternate Languages
العربية
 
Similar Resumes

Steve Wassef - Resume

Overview

  • Customer service driven, hard working, resourceful, information technology professional looking for an opportunity to do something great.
  • Skilled IT professional with a variety of desktop/server OSes:
    • Microsoft Windows (NT4-Win7, Server 2003-2008R2)
    • MacOS X (10.1-10.6)
    • Ubuntu Linux (7.10-10.10)

Objective

  • To deliver quality IT service with a smile to my customers using the latest and greatest technology available at the lowest cost possible.

Education

1992-1996

Wayne State University

Detroit, MI

Bachelor of Science, Biological Sciences

1988-1992

Troy Athens High School

Troy, MI

High School Diploma with Distinction

Employment History

05/10-Present

Wayne State University

Detroit, MI

Senior Systems Administrator, Computing and Information Technology, Customer Services

  • Duties include but are not limited to desktop support and server support for a variety of campus departments. Operating systems supported include Windows XP, Windows 7, Mac OS X, and limited Linux support.

08/00-05/10

Wayne State University

Detroit, MI

Help Desk Supervisor, Computing and Information Technology, PC Clinic

  • Duties included hiring/training/scheduling of up to twelve student PC Clinic/Front Counter technicians. We take check-ins and configure computers for WSU Wi-Fi (WSU and WSU-SECURE), ResNet support remote and on-site, Virus/Malware remediation, mobile calendar and e-mail sync., and various other computing services at Wayne State.
  • I have had extensive experience with Windows XP, Vista, and 7 as well as Mac OS X. I have much troubleshooting experience on a variety of connectivity and application issues with both mainstream operating systems (Windows/Mac OS). I also have some experience with Ubunutu Linux. I have extensive knowledge of AppWorx, Banner, Blackboard, CallTracker, CC-MIS, Cognos, kb.wayne.edu, Pipeline, WayneConnect, and other WSU systems.

08/98-08/00

Wayne State University

Detroit, MI

Applications Specialist III, WSU Libraries, Undergraduate Library

  • Duties included Co-Administration of the Microsoft Windows NT 4.0 Servers, NT 3.51 Servers, Sun Solaris Server Macintosh Server, Windows NT 4.0 Workstations, Mac OS Workstations, Neoware Network Computers. I supervised 25 student computer lab assistants in maintaining the computers in the Undergraduate Library. I also served as the C&IT Liason at the Undergraduate Library.

08/97-08/98

Wayne State University

Detroit, MI

Applications Specialist III, WSU Computing and Information Technology Customer Services

  • Duties included Novell IntraNetware 4.11, Macintosh Computers, and Windows 95 Clients. I was the webmaster for the C&IT General Purpose Computer Labs. In addition to that I was the Lab Supervisor of 25 student computer lab assistants. I also served as a C&IT Help Desk Consultant.

06/97-08/97

Wayne State University

Detroit, MI

Laboratory Supervisor, WSU Computing and Information Technology, Customer Services

  • Helped maintain the servers with the Applications Specialist III and supervised 25 student computer lab assistants. I also served as a C&IT Help Desk Consultant.

08/95-06/97

Wayne State University

Detroit, MI

Student Computer Lab Manager

  • I helped the Lab Supervisor and Lab Coordinator manage the C&IT General Purpose Computer Labs. Applications support for end users. Applications ranged from e-mail to Microsoft Office and Internet browsing. I also served as a C&IT Help Desk Consultant.

08/91-05/96

T.J. Maxx

Rochester Hills, MI

Head Cashier

  • Head Cashier at the service desk, layaway, jewelry, sales associate in most of the departments of the store.

Certifications, Affiliations, Hobbies and Interests

  • I am A Plus 2009 Certified (Aug. 2009). I am ITIL Support Center Manager Certified as of Jan. 2007, Support Center Analyst Certified as of Feb. 2007). I am an active member and presenter at ACM SIGUCCS conferences since 2001; on several listservs for ResNet, SIGUCCS. I own/maintainer of the PCClinic listserv which includes people from outside of WSU. I am a PADI certified Open Water SCUBA Diver (2003). I enjoy all aspects of photography. I enjoy many aspects of computing including professional social networking (LinkedIn, Plaxo) as well as personal social networking (Facebook). I also like whitewater rafting, basketball, swimming, skiing, billiards, and bowling.

Languages

  • I fluently speak/understand spoken Arabic, I can read Arabic as well. I can also speak/understand French and Spanish (taken as a foreign language in high school and college).