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Customer service driven, hard working, resourceful, information technology professional looking for an opportunity to do something great.
Skilled IT professional with a variety of desktop/server OSes:
Microsoft Windows (NT4-Win7, Server 2003-2008R2)
MacOS X (10.1-10.6)
Ubuntu Linux (7.10-10.10)
Objective
To deliver quality IT service with a smile to my customers using the latest and greatest technology available at the lowest cost possible.
Education
1992-1996
Wayne State University
Detroit, MI
Bachelor of Science, Biological Sciences
1988-1992
Troy Athens High School
Troy, MI
High School Diploma with Distinction
Employment History
05/10-Present
Wayne State University
Detroit, MI
Senior Systems Administrator, Computing and Information Technology, Customer Services
Duties include but are not limited to desktop support and server support for a variety of campus departments. Operating systems supported include Windows XP, Windows 7, Mac OS X, and limited Linux support.
08/00-05/10
Wayne State University
Detroit, MI
Help Desk Supervisor, Computing and Information Technology, PC Clinic
Duties included hiring/training/scheduling of up to twelve student PC Clinic/Front Counter technicians. We take check-ins and configure computers for WSU Wi-Fi (WSU and WSU-SECURE), ResNet support remote and on-site, Virus/Malware remediation, mobile calendar and e-mail sync., and various other computing services at Wayne State.
I have had extensive experience with Windows XP, Vista, and 7 as well as Mac OS X. I have much troubleshooting experience on a variety of connectivity and application issues with both mainstream operating systems (Windows/Mac OS). I also have some experience with Ubunutu Linux. I have extensive knowledge of AppWorx, Banner, Blackboard, CallTracker, CC-MIS, Cognos, kb.wayne.edu, Pipeline, WayneConnect, and other WSU systems.
08/98-08/00
Wayne State University
Detroit, MI
Applications Specialist III, WSU Libraries, Undergraduate Library
Duties included Co-Administration of the Microsoft Windows NT 4.0 Servers, NT 3.51 Servers, Sun Solaris Server Macintosh Server, Windows NT 4.0 Workstations, Mac OS Workstations, Neoware Network Computers. I supervised 25 student computer lab assistants in maintaining the computers in the Undergraduate Library. I also served as the C&IT Liason at the Undergraduate Library.
08/97-08/98
Wayne State University
Detroit, MI
Applications Specialist III, WSU Computing and Information Technology Customer Services
Duties included Novell IntraNetware 4.11, Macintosh Computers, and Windows 95 Clients. I was the webmaster for the C&IT General Purpose Computer Labs. In addition to that I was the Lab Supervisor of 25 student computer lab assistants. I also served as a C&IT Help Desk Consultant.
06/97-08/97
Wayne State University
Detroit, MI
Laboratory Supervisor, WSU Computing and Information Technology, Customer Services
Helped maintain the servers with the Applications Specialist III and supervised 25 student computer lab assistants. I also served as a C&IT Help Desk Consultant.
08/95-06/97
Wayne State University
Detroit, MI
Student Computer Lab Manager
I helped the Lab Supervisor and Lab Coordinator manage the C&IT General Purpose Computer Labs. Applications support for end users. Applications ranged from e-mail to Microsoft Office and Internet browsing. I also served as a C&IT Help Desk Consultant.
08/91-05/96
T.J. Maxx
Rochester Hills, MI
Head Cashier
Head Cashier at the service desk, layaway, jewelry, sales associate in most of the departments of the store.
Certifications, Affiliations, Hobbies and Interests
I am A Plus 2009 Certified (Aug. 2009). I am ITIL Support Center Manager Certified as of Jan. 2007, Support Center Analyst Certified as of Feb. 2007). I am an active member and presenter at ACM SIGUCCS conferences since 2001; on several listservs for ResNet, SIGUCCS. I own/maintainer of the PCClinic listserv which includes people from outside of WSU. I am a PADI certified Open Water SCUBA Diver (2003). I enjoy all aspects of photography. I enjoy many aspects of computing including professional social networking (LinkedIn, Plaxo) as well as personal social networking (Facebook). I also like whitewater rafting, basketball, swimming, skiing, billiards, and bowling.
Languages
I fluently speak/understand spoken Arabic, I can read Arabic as well. I can also speak/understand French and Spanish (taken as a foreign language in high school and college).
